We keep your machines running

With müller excavator-mounted vibrators, free-riding systems and a wide range of accessories, thyssenkrupp Infrastructure offers high-performance equipment for light to heavy-duty pile driving, which can be used to install sheet piles, pipes, beams and other piling sections. In addition to convincing technical concepts, the top service provided by the professionals from Essen also contributes to the cost-efficient implementation of construction measures. "The customers concentrate on their project and we do the rest," says Carola Ipsen, head of supply chain management, explaining the philosophy of thyssenkrupp Infrastructure GmbH. The "rest" means an all-round carefree package, backed up by a wide range of services. These range from inspection and maintenance to repairs, procurement of spare parts, monitoring, transport and training. A team of 26 service technicians is available for implementation, who support customers throughout Germany from five locations.

Avoiding downtimes

Interrupting a construction project because a machine requires maintenance or a spare part is missing for an urgent repair - this is a thing of the past with modern machine management. Predictive maintenance - acting with foresight - is the challenge that thyssenkrupp Infrastructure will be facing in the future. "What will happen when, this question must be answered so that we can act in time," says Carola Ipsen. That's because predictive maintenance differs significantly from conventional reactive maintenance approaches. The method uses real-time data from machines to derive maintenance information. The aim is to maintain the machines proactively and to anticipate and minimize downtimes. Ideally, malfunctions can be predicted or spare parts can be planned and procured in good time before they occur or even failures occur. Information such as this is nowadays collected by means of remote maintenance and remote monitoring. Remote monitoring is the technical term behind it: IT systems read out data provided by software installed in the machines used. "This information not only gives us an overview of operating and status data," continues the head of the service department, "it also shows us where a machine is in operation and whether it is working properly.

Optimizing customer benefits

While the system is already standard for third-party equipment - mainly leader masts, of which there are six different types in the rental fleet - thyssenkrupp Infrastructure is in the process of transferring the modern technology to its own smaller excavator-mounted vibrators and free riders. Operating hour meters are currently in the test phase and will provide all the important basic information for these series of machines as well. This creates the basis for providing customers with professional support for their project - in personal contact and individually tailored to their requirements. "We don't offer standard solutions, but rather respond to the specific needs of our customers," says Carola Ipsen. "With our offer, we thus make an important contribution to optimizing our customers' benefits and minimizing their risks. They benefit among other things from the unique technical know-how of the service team and the many years of worldwide experience of thyssenkrupp Infrastructure.

The introduction of a so-called service coordinator is still planned for the future. He will act as first-level support for external and internal customers and can organize all inquiries from technical advice, spare parts procurement and scheduling to leasing.

www.thyssenkrupp-infrastructure.com/en/services

contact person:

thyssenkrupp Infrastructure GmbH
Carola Ipsen
Head of Supply Chain Management
T: +49 201 844-539972
carola.ipsen@thyssenkrupp.com

www.thyssenkrupp-infrastructure.com

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